Frequently Asked Questions (FAQ)
- Who is Ceylon Wise Limited?
Ceylon Wise Limited is an online supermarket based in the UK, specializing in Sri Lankan, South Indian, and British groceries, vegetables, and other essentials. We primarily operate online nationwide and have a physical store located in Long Eaton, Nottingham.
- Do you have a physical store?
Yes, we have a physical store in Nottingham. For the address and additional details, please visit our Contact Us page.
- Is your shop open?
Yes, our shop is open, adhering to all COVID-19 safety measures. Browsing and shopping are allowed.
- What is your current delivery schedule?
We aim to dispatch orders on the same day or the next day, with delivery typically the following day. For orders containing fresh vegetables or meat items, delivery schedules may vary based on availability. Any changes will be communicated to you in advance.
- What are the delivery charges for the UK and Europe?
- UK Delivery: Free delivery across the UK, excluding Northern Ireland, Islands, and the Scottish Highlands.
- For more details, please visit our Delivery Info page.
- Are you based in London?
No, we are based in Nottingham, with a shop in Long Eaton. For our address, please refer to the Contact Us page.
- What is my order status?
Once you place an order, you will receive an order confirmation. Our staff will contact you within a day or two to process your order. You will be notified upon dispatch and receive continuous updates until your order is delivered, supported by a professional tracking system.
- How can I track my order after dispatch?
You will receive a tracking number notification once your order is dispatched. Use this number to track your shipment via the courier’s website or customer service. If you encounter any difficulties, we are here to assist.
- Is Ceylon Wise Limited responsible for my delivery?
Once your order is dispatched, the responsibility for the products transfers to you. For tracking and delivery issues, please contact the courier service directly. However, we are happy to assist if you face challenges with our courier services.
- Do you offer wholesale services?
Yes, we do. For wholesale inquiries, please contact us at info@ceylonwise.co.uk.
- Do you deliver frozen items?
Yes, we deliver frozen items in temperature-controlled packaging. Please select the temperature-controlled delivery option during checkout.
- Do you deliver meat and seafood?
Currently, we deliver fresh and frozen seafood in temperature-controlled packaging.
- Do you deliver fresh vegetables?
Yes, delivering fresh vegetables is one of our specialties. In warmer climates, we ensure freshness through temperature-controlled packaging.
- How can I contact you?
You can reach us through the following channels:
- WhatsApp: 07362239073 – For queries or to place an order.
- Website: www.ceylonwise.co.uk or www.ceylonwise.com – To place an order.
- Email: info@ceylonwise.co.uk – For inquiries or to place an order.
