Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Ceylon Wise Limited – Online Nationwide Delivery
Who is Ceylon Wise Limited?
Ceylon Wise Limited is a UK-based online supermarket offering a wide range of Sri Lankan, South Indian, and British groceries, household items, and essentials.
We operate exclusively online and deliver nationwide across the UK.
Please note: We do not operate a walk-in retail shop.
Do you have a physical store for walk-in customers?
No. We do not currently offer walk-in shopping.
All orders must be placed online through our website for nationwide delivery.
Do you deliver vegetables, or meat?
No. We are not delivering fresh vegetables, or meat products at this time.
What is your delivery schedule?
We aim to dispatch orders the same day or the next working day, depending on order volume and courier availability.
Delivery options include next-day delivery and other standard courier services depending on your location.
What are your delivery charges?
We provide nationwide delivery across the UK.
Delivery charges vary based on postcode and order weight. You can view full pricing and eligibility at checkout or on our Delivery Info page.
Are you based in London?
No. Our business is based in Nottingham, UK.
However, we do not offer walk-in shopping — our services are fully online.
How do I check my order status?
Once you place an order, you will receive:
An order confirmation email
A dispatch notification once shipped
Tracking updates from our courier partner until delivery
How can I track my order after dispatch?
You will receive a tracking number via email or SMS.
Enter this number on the courier’s tracking page for real-time updates.
If you have issues tracking your order, our support team is happy to help.
Is Ceylon Wise Limited responsible for delivery once shipped?
After dispatch, responsibility for delivery transfers to the courier.
For delivery or tracking issues, please contact the courier first.
However, if you need assistance, we are here to support wherever possible.
Do you offer wholesale services?
Yes. For wholesale inquiries, please email info@ceylonwise.co.uk.
How can I contact you?
WhatsApp: 07362 239073
Website: www.ceylonwise.co.uk / www.ceylonwise.com
Email: info@ceylonwise.co.uk