Ceylon Wise Limited is committed to complying with UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018. Protecting the personal information you share with us is a priority, and we aim to ensure your data is kept safe and secure. This notice explains how we collect, use, and safeguard your personal data, helping you understand your rights and how we comply with data protection laws.
This privacy notice covers:
How and why Ceylon Wise Limited collects information from you.
With whom we share your information, why, and on what basis.
Your rights concerning your personal data.
If we make any changes to this notice, we will notify you by updating it on our website. Ceylon Wise Limited will be referred to as the ‘Data Controller,’ meaning we determine the purposes and ways in which your personal data is processed.
Contact Details: If you need to contact us, please write to: Data Protection Officer Ceylon Wise Limited 5 Station Road, Long Eaton, NG10 2DF Email: info@ceylonwise.co.uk Please quote “Security and Privacy Enquiry” in your correspondence.
This privacy notice was last updated on 01/01/2025.
What Information We Collect and Why
When you purchase products from us, you enter into a contract with us. To fulfill this contract, you must create a Ceylon Wise account. During registration or purchase, we may collect the following personal information:
Full name
Address (current and previous addresses, if applicable)
Date of birth
Contact numbers
Email address
Additionally, to personalize your experience, we may collect information about the devices you use to access our website (e.g., IP address). For details about cookies and tracking, please refer to our Cookie Notice.
How We Use Your Information
Under data protection laws, we are allowed to use your personal data only when we have a valid legal basis. These include:
Contract: To fulfill contractual obligations, such as processing your orders.
Legitimate Interests: To manage our business effectively, e.g., customer service, marketing, or fraud prevention.
Legal Obligation: To comply with legal requirements, e.g., law enforcement requests.
Here’s how we use your information and the legal basis for doing so:
Why We Use Your Personal Information
Our Legal Basis
Setting up your Ceylon Wise account
Legitimate interest
Processing your orders
Fulfilling a contract
Notifying you about your order status
Legitimate interest
Managing your account and providing customer service
Conducting customer satisfaction surveys or market research
Legitimate interest
Maintaining network and data security
Legitimate interest
Logistics planning and management information
Legitimate interest
With Whom We Share Your Information and Why
To provide high-quality services, we work with trusted third-party partners. We only share the minimum necessary information. Examples include:
Supplier Partners: For product fulfillment and services on our behalf.
Delivery Partners: To ensure the delivery of your orders.
IT Service Providers: For website maintenance and business systems support.
Payment Processors: For secure payment handling.
Your Rights
You have the following rights regarding your personal data:
Right of Access: Request access to your personal information.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (“Right to be Forgotten”).
Right to Restriction: Restrict how your data is processed.
Right to Data Portability: Transfer your data electronically to another provider.
Right to Object: Object to the processing of your data.
Rights Related to Automated Decision-Making and Profiling: Safeguards against decisions made without human intervention.
To exercise your rights, contact us at info@ceylonwise.co.uk. If you are unsatisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO). Visit www.ico.org.uk for more details.
Transfers to Third Countries
Some of your data may be transferred outside the European Economic Area (EEA), such as to India or the US, for business operations like customer support. We ensure that appropriate safeguards, including contractual provisions, are in place to protect your data.
Keeping in Touch with You
We may send you updates about new products, promotions, or services. You can opt-out of marketing communications at any time by:
Writing to Data Protection Officer, Ceylon Wise Limited, 5 Station Road, Long Eaton, NG10 2DF
Using the “unsubscribe” link in marketing emails.
How Long We Keep Your Information
We retain your personal data only as long as necessary for the purposes outlined above, typically for 7 years after it is no longer required. Exceptions include:
Legal requirements to retain data for a longer or shorter period.
Ongoing legal claims or proceedings.
Cookie Notice
Cookies are small text files stored on your device when you visit our website. These help us:
You can manage or disable cookies through your browser settings. However, disabling cookies may limit your experience on our website. For more information, visit www.allaboutcookies.org.
Third-Party Cookies We Use Include:
Google Analytics
Facebook Custom Audiences
For details on how to opt-out of cookies, visit the cookie management settings in your browser or consult our Cookie Notice.
Contact Us
For any questions about this policy or your personal data, please contact:
Data Protection Officer Ceylon Wise Limited 5 Station Road, Long Eaton, NG10 2DF Email: info@ceylonwise.co.uk ICO Registration Reference: ZB680216
