Data Protection and Privacy Policy

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Privacy Policy

At Ceylon Wise , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with UK rules and regulations.

1. Information We Collect

We collect personal information from you when you use our website https://ceylonwise.co.uk/ and https://ceylonwise.com/ (the "Site") and our services.         This may include:

• Contact information (e.g., name, address, email address, phone number).
• Account credentials (e.g., username, password).
• Payment information (e.g., credit card details, billing address).
• Order history and preferences.
• Communication records (e.g., emails, chats, inquiries).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and personalizing our services to meet your needs.
• Processing orders, payments, and deliveries.
• Communicating with you about your orders, promotions, and updates.
• Improving our website, products, and services.
• Protecting against fraud, unauthorized transactions, and liabilities.
• Complying with legal obligations and regulations.

3. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We utilize encryption, firewalls, and other advanced technologies to ensure the security of your data.

4. Sharing Your Information

We may share your personal information with trusted third parties for the following purposes:

• Service providers who assist us in delivering our services (e.g., payment processors, shipping partners).
• Legal and regulatory authorities to comply with legal obligations and protect our rights.
• In the event of a business transfer or acquisition, your information may be transferred to the new owner.

5. Your Rights and Choices

You have certain rights regarding your personal information under UK data protection laws, including the right to:

• Access and review your personal information.
• Correct inaccuracies in your information.
• Request the deletion of your information under certain circumstances.
• Opt-out of receiving marketing communications from us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. By using our Site, you consent to the use of cookies in accordance with our Cookie Policy.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this Policy regularly for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@ceylonwise.co.uk.