This page (together with the documents referred to on it) outlines the terms and conditions under which we supply any of our products to you. Please read these terms and conditions carefully and ensure that you understand them before placing an order. By ordering any of our products, you agree to be bound by these terms and conditions.
We recommend that you print a copy of these terms and conditions for future reference.
Information About Us
We operate the website https://www.ceylonwise.co.uk. Or https://www.ceylonwise.com
Our trading address is:
5 Station Road, Long Eaton, Nottingham, NG10 2DF, England, UK.
For any queries, please contact us at info@ceylonwise.co.uk.
Orders
We accept orders from both UK and international addresses. However, international orders are accepted on the condition that you agree to be bound by these terms and conditions and submit to the exclusive jurisdiction of the courts of England and Wales.
Your Status
By placing an order through our website, you confirm that:
You are legally capable of entering into binding contracts.
You are at least 18 years old.
How the Contract is Formed Between You and Us
Contract Formation
After placing an order, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to purchase a product.
All orders are subject to our acceptance, which will be confirmed via email once the product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) is formed only when we send you the Dispatch Confirmation.
Products
The contract applies only to those products confirmed in the Dispatch Confirmation. We are not obligated to supply other products that may have been part of your order until their dispatch is confirmed in a separate Dispatch Confirmation.
Consumer Rights
Orders
Orders are subject to product availability. If a product becomes unavailable, we will notify you via email.
Personalised Products
When ordering personalised products, you accept full responsibility for ensuring that all provided details, such as uploaded images or custom text, are accurate.
We will use the text or images exactly as provided, including any spelling or formatting errors.
A ‘proof read’ feature is provided online for you to verify the details before submission.
Cancellation of Orders
If you are contracting as a consumer, you may cancel a contract within 15 working days, beginning the day after you receive the products. You will receive a full refund in accordance with our refunds policy.
Return of Products
To cancel a contract, you must notify us in writing and return the products promptly at your own cost. You are legally obligated to take reasonable care of the products while in your possession. Failure to do so may result in a claim for compensation.
Bespoke Products
You do not have the right to cancel contracts for the supply of certain categories of products, including:
Frozen items
Vegetables, fruits, and leaves
Flowers and garlands
Availability and Delivery
Your order will be fulfilled by the delivery date specified in the Dispatch Confirmation or, if no date is provided, within a reasonable timeframe, unless exceptional circumstances arise. Delivery will be made to the address you supply during checkout.
Risk and Title
Risk
Products become your responsibility upon delivery.
Title
Ownership of the products transfers to you only when we receive full payment for all sums due, including delivery charges.
Price and Payment
Price
Product prices and delivery charges are as quoted on our website, except in cases of obvious error.
VAT
Prices include VAT. If the VAT rate changes between your order date and delivery date, we will adjust the VAT accordingly unless you have already paid in full.
Changes in Price
Product prices and delivery charges may change at any time, but such changes will not affect orders for which a Dispatch Confirmation has already been sent.
Errors
While we strive to ensure accurate pricing, errors may occasionally occur. If a product’s correct price is lower than the stated price, we will charge the lower amount upon dispatch. If a product’s correct price is higher, we may contact you for instructions or cancel your order and notify you.
Mistakes
If a pricing error is obvious and unmistakable, and could reasonably have been recognized as such, we are not obligated to supply the product at the incorrect (lower) price.
Payment
Payment for all products must be made by credit or debit card. We accept Visa, MasterCard, Visa Debit, Maestro, and Solo.
Notice
Dear Customer,
At Ceylon Wise Limited, we are committed to supporting our customers and ensuring the best possible service. However, your cooperation is essential in certain circumstances to help us serve you better.
Perishable Products: When ordering fresh or perishable items, please ensure you select a delivery option that includes a temperature control pack (or allow the system to automatically add it). Additionally, please make arrangements to be available at the designated collection date and time.
In the event of a missed delivery:
Contact the courier service and inform us immediately.
Please note, we are unable to process refunds for perishable products due to non-collection, refusal, or missed delivery.
If you have any specific delivery requirements, kindly provide clear instructions at the time of placing your order.
Product Returns: If you wish to return any products, refunds will only be processed once the items have been received by us.
Product Availability: In the rare instance that a product you ordered is unavailable, we will contact you to discuss an alternative. If we are unable to reach you, your order may be placed on hold or an alternative product may be added to meet the minimum value for free delivery.
Price Marked Products: The cost of price-marked products applies exclusively to in-store purchases unless explicitly stated on the website.
We remain dedicated to providing you with the best service possible and greatly appreciate your understanding and support.
